Frequently Asked Questions

General FAQ

1

What will be in my apartment when I move in?

Your apartment will have a washing machine and dryer, dishwasher, fridge, garbage disposal, and ice maker. A microwave is not included.

2

If I don’t have furniture, is that something that can be provided?

Furniture rentals are provided via CORT.

3

Can more people stay in the apartment than the number specified on the website?

No.

4

Which payment methods are accepted for my rent/deposit?

Personal check/cashiers check or money order in the office. Debit/credit cards or e-checks via resident portal.

5

What is the application fee and is it refundable?

It is a non-refundable $30 application per adult applying.

6

Which utilities do I pay?

Residents are responsible for electric and cable/internet services. Water is a set monthly fee that is billed with rent. Resident’s in building A will set up their own water and pay them directly.

7

Do you have cable/internet services?

This is not an included utility. Our preferred provider is Comcast/Xfinity.

8

What is the security deposit?

$250.

9

What kind of pets do you allow? How many pets may I have?

Cats and small dogs under 35lbs. We allow a maximum of 2 pets per unit.

10

How do I reserve an apartment?

Please complete the application process, pay the application fee of $30/per adult applying, and the $550 leasing fee. The leasing fee consists of the $250 refundable security deposit and the $300 non-refundable redecoration fee.

11

What is included in the price?

Parking, trash, sewer, and pest control.

12

Are there additional costs not included in the price?

Water reimbursement fees are a set fee each month (depending on which floor plan is leased). If a resident has a pet, there is a $15 monthly pet rent.

13

Is it possible to visit an apartment before booking?

Please refer to our gallery page.

14

Are your apartments handicap accessible?

Yes, some. If you have questions or concerns, please call us at (217) 600-2029.

15

I need to get my carpets cleaned - who can I go to?

Please contact GoGreen Commercial Cleaning.

16

Where can I find renter’s insurance?

You can find renter’s insurance through Snyder Insurance.

Resident Questions

1

When is my rent payment due?

Rent is always due on the 1st of the month. We give a 5 day grace period.

2

What day of the month am I liable for a late charge?

The 6th of the month.

3

How can I pay my rent?

You can pay your rent online via the resident portal here. You may remit payment to the Leasing Office or rent drop box in the form of a check or money order.

4

Who do I make my rent payable to?

Please make your rent payment payable to Eastland Apartments.

5

If I get a job transfer/have to move elsewhere, can I break the lease?

Yes, we offer Buyout Agreements and residents will either have to pay a fee of 1 or 2 months rent (depending on the situation) in order to break the lease. If you have questions or concerns, please call us at (217) 600-2029.

6

If I buy a house in the area, can I break the lease?

Yes, if you use a Berkshire Hathaway realtor as your agent, you can break your lease with no fees involved. You must be a resident for at least 6 months and must give a 60 day written notice before vacating. If you do not use a Berkshire Hathaway agent, you can take a Voluntary Buyout Agreement to break the lease and will pay a fee of 2 months rent. Again, you must give a 60 day written notice.

7

How can I refer a friend (if there is a referral program)?

Please refer to our referral form - and thank you!

8

If something needs to be repaired in my apartment, how do I report it?

Use the resident portal to submit non-emergency maintenance requests. For maintenance emergencies, please call 309-807-1776 (opt. #1).

9

There is a person who might be staying with me for a while, is that permitted by the lease?

Depending on how long their stay is. They can also be added to the lease agreement as an occupant/roommate and will not hold any financial responsibility for the lease term. If you have questions or concerns, please call us at (217) 600-2029.

10

I will be moving out. What do I need to do?

Give a written 60 day notice to the Leasing Office.

11

Can I grill on property?

Electric grills are allowed, as long as grills are attended at all times while in use. Open-flame grills such as propane and charcoal are not allowed.

12

I’m locked out of my apartment. What should I do?

If during business hours, call the Leasing Office. If after hours, call the emergency maintenance at
309-807-1776 (opt. #1) or Dave & Harry locksmiths.

13

I’ve lost my apartment and/or mailbox keys. What should I do?

You need to contact the Leasing Office in order to get new keys. There is a $5.00 charge per key.

14

Are garages available at your apartment?

No.